Privacy Policy

Festival ACTS Pty Ltd (FACTS)

Last updated: 19 March 2026

Festival ACTS Pty Ltd trading as FACTS (“FACTS”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information through our website, www.factsevent.com, and in connection with our events, enquiries, registrations and related services.

As a small business, FACTS may in some circumstances be exempt from the Privacy Act 1988 (Cth). Even so, we aim to handle personal information in a way that is broadly consistent with Australian privacy standards.

What we collect

We may collect personal information such as:

your name
email address
phone number
company or organisation name
job title
event registration details
enquiry details and other information you send us
supplier or booking details
communication preferences
payment or billing details where needed
technical data such as IP address, browser type, device information and website usage data.

How we collect it

We collect personal information when you:

fill in a form on our website
register for an event
subscribe to updates or marketing emails
contact us by email, phone or through our website
deal with us as a customer, attendee, supplier, partner or venue contact
use our website, including through cookies and analytics tools.

We usually collect information directly from you. Sometimes we may also receive information from event partners, venues, service providers, referral sources or public sources where appropriate.

Why we collect it

We use personal information to:

respond to enquiries
manage event registrations, bookings and attendance
deal with suppliers, venues and service delivery
send event information and service updates
send marketing communications you have asked to receive or agreed to receive
improve our website, communications and services
keep business records
meet legal, accounting and contractual obligations
manage complaints or disputes.

We do not sell personal information.

HubSpot

We use HubSpot as our customer relationship management and marketing platform.

When you submit a form or otherwise interact with us, your personal information may be stored in HubSpot and processed on our behalf for purposes such as:

recording form submissions
managing contacts and enquiries
keeping track of consent and communication preferences
sending emails and updates
tracking engagement with emails and website content
managing event-related enquiries and workflows.

We may also use other service providers such as website hosts, analytics providers, payment providers, event registration platforms, IT providers and professional advisers.

Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance.

This may include information such as:

IP address
browser and device type
pages viewed
time spent on pages
referral source
interactions with forms, emails and website content.

We use this information to:

keep the website working properly
improve the site and user experience
understand website traffic and performance
measure campaigns and communications
support marketing activities where applicable.

You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Marketing

We may send you information about:

upcoming events
invitations and announcements
industry news and insights
services or opportunities that may be relevant to you.

You can opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.

Even if you opt out of marketing, we may still contact you about an enquiry, booking, registration or other service matter.

Who we share information with

We may share personal information with trusted service providers who help us run our website, events and business operations, including:

HubSpot and similar CRM or email platforms
website hosting and IT providers
analytics and technology providers
event registration, ticketing, venue and production providers
payment providers
contractors, consultants and suppliers
lawyers, accountants, insurers and other advisers
government agencies, regulators or law enforcement where required by law.

We do not share personal information with third parties for their own unrelated marketing.

Overseas processing

Some of our service providers, including HubSpot and other cloud-based providers, may store or process personal information outside Australia.

This means your personal information may be stored in or accessed from countries including:

the United States
Singapore
other countries where our service providers or their subcontractors operate.

Because cloud providers use global systems, it is not always possible to list every country in advance. Where we use overseas providers, we take reasonable steps to ensure they handle personal information appropriately.

Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

These steps may include access controls, password protection, secure systems and the use of reputable third-party platforms.

No system is completely secure, so we cannot guarantee absolute security.

How long we keep information

We keep personal information only as long as reasonably needed for our business purposes, including managing enquiries, registrations, bookings, legal obligations and disputes.

When it is no longer needed, we take reasonable steps to destroy it or de-identify it, unless we are required to keep it by law.

Access and correction

You may ask us for access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, out of date or incomplete.

We may need to verify your identity before dealing with your request.

Complaints

If you have a privacy complaint, please contact us using the details below and provide enough information for us to understand the issue.

We will acknowledge your complaint within a reasonable time and aim to respond within 30 days.

Third-party websites

Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices. You should review their privacy policies separately.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Festival ACTS Pty Ltd (FACTS)

Email: info@factsevent.com

Website: www.factsevent.com

Address: Suite 3, Level 1, 16-20 Edgeworth David Avenue, Hornsby, NSW 2077