
Agenda Highlights
GBTA Global and AU Business Travel Outlook
Exclusive insights from the 2025 GBTA Business Travel Index Outlook Forecast - the industry’s leading benchmark on the future of global business travel with GBTA’s CEO Suzanne Neufang

Purposeful Travel & Events
A thoughtful session by Microsoft’s former global travel lead, Eric Bailey

Pioneering Tomorrow: The forces reshaping TMCs and Travel Tech
Join a panel of leading experts, including Flight Centre Corporate's Global COO, and MD ANZ Melissa Elf​​​

The delivered ROI of modern retailing and airline distribution channels
How to get the most from your TMC in the era of NDC with Airline Retailing Specialist Timmo Rol

Travel Tech and the roadmap to 2030
The future of travel tech - blockchain, A2A, and the path to 2030 with futurist Johnny Thorsen

Speakers

Cam Wallace
Chief Executive Officer, Qantas International and Freight

Johnny Thorsen
Global Travel Tech Legend

Timmo Rol
Airline Retailing Specialist

Jono Nicholas
Managing Director,
The Wellbeing Outfit

James Hogben
Senior Program Manager, Customer Programs, SAP Concur

Ben Wedlock
Senior Vice President, Global Sales, Asia Pacific, BCD Travel

Jim Crowder
Strategic Sales Director - APAC
Global Strategic Sales
Enterprise Mobility

Robert Miletic
Area Director of Sales and Marketing, Shangri-La Group/Sales, Shangri-La Group

Suzanne Neufang
CEO, Global Business Travel Association

Jo Sully
CEO Australia & New Zealand, Corporate Travel Management (CTM)

Mike Orchard
Head of People & Performance, Festive Road

Craig Southee
Regional General Manager - QLD & WA, CT Connections

Dr Renee Petrilli
Medical Director,
International SOS

Ricarda Schneider
Director, Sustainability, Asia Pacific excluding China,
Marriott

Roger Sharp
Chair, Technology Queenstown

Sanjay Shenoy
Founder & CEO, Airline Metrics

Eric Bailey
Global Travel Management Guru

Melissa Elf
Global COO, and MD ANZ, Flight Centre Corporate

Shankar Kotha
Chief Commercial Officer,
Cllix Group

Cherie Drummond
Chief Product Officer ANZ, Corporate Travel Management

Richard Savva
Risk Manager, International SOS

Joanne Cohen
Sales and Account Manager - Pacific, STR

Denise Farrell
General Manager, Travel Operations, Locomote

Phil Murphy
Co-Founder, Smart Outsourcing Solution
Explore more at FACTS
Key Corporate Travel topics:​
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How to get the most from your TMC in the era of NDC
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The delivered ROI of modern retailing and airline distribution channels
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Rates & Fares - your ultimate Air, Hotel and Ground Transportation wrap of 2025 and 2026 outlook
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Indigenous sourcing for Business Travel
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Global Talent Mobility trends, risks and challenges
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Accommodation and the value of dynamic versus static rates in 2026
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Latest corporate travel and events trends and predictions (Wakefield Research)
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Wellness & Performance - Building stronger workforces and travellers
Corporate Travel Strategy:
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Pioneering Tomorrow: The forces reshaping TMCs and OBTs
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The Big Ideas – Debating the most divisive topics in business travel
Tech/AI:
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Delivering Traveller Value: Inspiring, understanding and fulfilling expectations throughout the travel experience and beyond
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Travel Tech: Creative Disruption Roadshow
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How AI is democratising data analytics & reporting
Risk management:
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Managing complex travel programs
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The Human Factor: Thriving in a World of Deep Uncertainty & Risk
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Crisis Management: On the frontlines - Strategies to keep operations moving
Business Events:
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Smarter event sourcing: Procurement’s role in better Business Events
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Meaningful, engaging and memorable. What’s next for Business Events and Incentives
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Net Positive: Embedding Sustainability into Business Events
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From Booking to Breakout: Creating Seamless Delegate Journeys
Aviation CEOs:
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Western Sydney Airport to the World
The Qantas Fireside Chat -
Sustainability should NEVER by a dirty word
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Designing the airports, destinations and visitor attractions of the future
Travel Payments:
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Destination connected: Building the corporate travel payments ecosystem of the future
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What is happening with credit card Surcharging and Interchange fees?
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From Payment to reconciliation - how to optimise the process?
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Confronting Global Fraud - De-risking Travel Payments and Expense Management
Plus, a must-watch FACTS Summit Closing Debate:
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Irresistible and irreversible change and renewal Where to from here for travel, destinations and events?